
Topshop sweatshirt & jeans, Salvatore Ferragamo flats & Calvin Klein's backpack
My mom had previously experienced a terrible customer service and I couldn't get why she was flustered by this whole incident knowing that she will soon get refund from the bank. But the other day, I found out the very reason why since I was experiencing it first hand. It's all about how the promoter/person-in-charge was treating you. Yeah, money was indeed the issue but the way people treat me was what made things worst. I was lucky because my money was returned 2 days later by the bank but what left me flustered was the fact how (note: some) promoters do not practice common courtesy. I received no apology and no assistance of anyone trying to help me to get the money back. I had to call up Maybank myself to seek for refund. Maybe it's because I look like an incompetent high school girl (just got back from a long day at college) who might be potential shoplifter; the very reason why they thought I was not worth of their common courtesy.
I left Topshop empty handed although I truly wanted to purchase that pair of jeans and I could always pay for another one. My emotions got the best of me and I acted arrogantly; I'm not proud of myself of how I acted but you know what, there's no bad person, there's only bad situation. I learnt my lesson and if each of us have the courtesy to treat others better and not make things worst, all of this could have been different. So guys (note to self too), please practice common courtesy. Say sorry when you need to, say thank you when you need to. You might just make someone's day brighter. It's not that difficult since the very next day I was offered the best customer service I've experienced in Topshop (a different store) and finally got my hands on this pair.
Updated: I received formal apology from Fashion Fast Forward regarding this matter, so it's all good now ;)
Updated: I received formal apology from Fashion Fast Forward regarding this matter, so it's all good now ;)









